Terms of Service

PRIVACY POLICY

At SlackGamers, your privacy is very important to us. We appreciate our Customers and understand the value of protecting your identity and your rights. When you make a purchase on SlackGamers.com we will ask for your name, address, phone number, email address and other personal information which is necessary to fulfill and track your order. For the purposes of billing we employ our gateway and processing provider Paypal, if you do not already have an account with Paypal you will need to provide your personal information including your credit card type, number, expiration date and billing address for the card. You may also choose to create an account with Paypal for recurring server hosting fees to be processed. You do not need to create an account in order to visit our site. Creating an account allows you to save certain billing information with Paypal for billing and with SlackGamers so that you can track the status of your orders and set your ordering preferences. For your safety we are SSL secured and for your privacy and security, we do not store credit card numbers or Paypal information in your SlackGamers account.

ACCEPTABLE USE POLICY

This document sets forth the principles, guidelines and requirements of the Acceptable Use Policy of SlackGamers, governing the use by the Customer ("Customer") of the SlackGamers services and products ("Services and Products"). The Purpose of SlackGamers Acceptable Use Policy, hereinafter referred to as the AUP, is to comply with all federal, state, and local laws coupled with protecting the network security, network availability, physical security, Customer privacy, and other factors affecting the services provided by SlackGamers. SlackGamers reserves the right to impose reasonable rules and regulations regarding the use of its services provided to all Customers and such rules and regulations are subject to change. The AUP is not an all-inclusive exhaustive list and SlackGamers reserves the right to modify the AUP at any time as needed, effective upon either the posting of the modified AUP or notification to the Customer via email. Acceptance and execution of the Master Services Agreement binds all parties to SlackGamers stated AUP at the time the contract is executed and as modified from time to time. Any violation of the AUP may result in the suspension or termination of Customer account(s) or such other action as SlackGamers deems appropriate. No credits will be issued for any interruption in service resulting from policy violations. The following policies are in place to protect you, and to protect vulnerable groups etc.

VIOLATION OF ANY SECTION OF THE AUP IS STRICTLY PROHIBITED AND MAY RESULT IN THE IMMEDIATE TERMINATION OR SUSPENSION OF THE SERVICES CUSTOMER RECEIVES FROM SlackGamers.

Any questions or comments regarding the AUP should be directed to the abuse department.

Compliance with Law - Customer shall not post, transmit, re-transmit or store material on or through any of Services or Products which, in the sole judgment of SlackGamers (i) is in violation of any local, state, federal or non-United States law or regulation, (ii) threatening, obscene, indecent, defamatory or that otherwise could adversely affect any individual, group or entity (collectively, "Persons") or (iii) violates the rights of any person, including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations including, but not limited to, the installation or distribution of "pirated" or other software products that are not appropriately licensed for use by Customer. Customer shall be responsible for determining what laws or regulations are applicable to its use of the Services and Products.

Customer Security Obligation - Each Customer must use reasonable care in keeping each VPS server or network devices and where applicable, game servers attached to SlackGamers infrastructure up-to-date and patched with the latest security updates. Failure to use reasonable care to protect a VPS server may result in a security compromise by outside sources. SlackGamers is not responsible for Customer server level security. A compromised server creating network interference will result in immediate Customer notification and will be suspended from the network immediately so as to not directly affect other Customers. No service credits will be issued for outages resulting from disconnection due directly to breached server security. The Customer is solely responsible for any breaches of security affecting servers under Customer control, including repairing the server, terminating the account(s) of the abusive user(s), and reporting occurrence of the issue to the abuse department.

System and Network Security - Violations of system or network security are strictly prohibited, and may result in criminal and civil liability. SlackGamers investigates all incidents involving such violations and will cooperate with law enforcement if a criminal violation is suspected.

Examples of system or network security violations include, without limitation, the following: Introduction of malicious programs into the network or server (example: viruses, worms, Trojan Horses, key loggers, programs that bypass security features of copyrighted game material and other executables intended to inflict harm). Programs which cause security breaches or disruptions of Internet communication and, or connectivity. Security breaches include, but are not limited to, accessing data of which the Customer is not an intended recipient or logging into a server or account that the Customer is not expressly authorized to access. For purposes of this section, "disruption" includes, but is not limited to port scans, flood pings, email-bombing, packet spoofing, IP spoofing and forged routing information.

Executing any form of network activity that will intercept data not intended for the Customer's server. Circumventing user authentication or the security of any server, network or account, including “cracking.” Interfering with or denying service to any user, host, or network other than the Customer's host (example: denial of service attack or distributed denial of service attack). Conduct designed to avoid restrictions or access limits to specific services, or to bypass protected game services, hosts, or networks, including but not limited to the forging of packet headers (“spoofing”) or game hacks with the purpose of increasing player slots without SlackGamers knowledge, bypassing intellectual property for the purpose of allowing illegal game users to connect to servers, other identification information. Using any program script/command, or sending messages of any kind, designed to interfere with or to disable, a user's terminal session, via any means, locally or via the Internet.

Failing to comply with the companies procedure relating to the activities of Customers on the companies premises. Violators of the policy are responsible, without limitations, for the cost of labor to correct all damage done to the operation of the network and business operations supported by the network caused by actions of the account holder or its authorized delegates for service. Such labor is categorized as emergency security breach recovery and is currently charged at $100.00 USD per hour required. Network interference by any Customers that may cause or is currently causing network interference with another Customer will be disconnected immediately. No service credits will be issued to Customers disconnected for network violations. All charges are agreed to incur, and will be charged to the account of the offending customer.

Internet Etiquette - Each Customer is expected execute reasonable Internet etiquette (Netiquette), the accepted behavior and expectations of the Internet community. The Customer will comply with the rules appropriate to any network to which SlackGamers may provide access. The Customer should not post, transmit, or permit Internet access to information the Customer desires to keep confidential. The Customer is not permitted to post any material that is illegal, libelous, and tortuous, indecently depicts children or is likely to result in retaliation against SlackGamers by offended users. SlackGamers reserves the right to refuse or terminate service at any time for violation of this section. This includes advertising services or sites via IRC or USENET in clear violation of the policies of the IRC channel or USENET group.

Child Pornography - SlackGamers will cooperate fully with any criminal investigation into a Customer's violation of the Child Protection Act of 1984 concerning child pornography. Customers are ultimately responsible for the actions of their clients over the SlackGamers network, and will be liable for illegal material posted by their clients. According to the Child Protection Act, child pornography includes photographs, films, video or any other type of visual presentation that shows a person who is or is depicted as being under the age of eighteen years and is engaged in or is depicted as engaged in explicit sexual activity, or the dominant characteristic of which is the depiction, for a sexual purpose, of a sexual organ or the anal region of a person under the age of eighteen years or any written material or visual representation that advocates or counsels sexual activity with a person under the age of eighteen years. Violations of the Child Protection Act should be reported to the U.S. Customs Agency at 1-800-BEALERT.

Copyright Infringement - SlackGamers datacenter infrastructure including network, leased hardware, co-location services, and other hardware located in the facility may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or other intellectual property rights; including creating, utilizing, distributing unauthorized copies of software, or the use of BitTorrent or other types of technologies utilized in the distribution of illegally copied materials. If Customer copies, distributes or installs software in defiance of the license agreement, Customer is violating federal copyright law. SlackGamers will cooperate with all law enforcement agencies in relation to alleged copyright infringement housed in our datacenters. Contact the abuse department to report copyright infringement.

Hosting Policy - Data Unlawful or Against the AUP: Promoting violation of the law or the AUP by hosting data that facilitates the violation is prohibited, including but not limited to: Hosting files on the provided FTP access for you game servers that detail the methodology of committing unlawful acts, or acts violating this AUP. FTP provided for game servers if for the sole puporse of configuring game servers and will not be used as a a public data transfer or sharing service. Hosting software, scripts, or other resources intended to facilitate committing unlawful acts, or acts violating this AUP. Sharing SlackGamers Software, Game Server Files, or other resources intended to facilitate game copying of protected software or our hosting service applications, is a violation of this AUP and may result in criminal and, or civil prosecution. Advertising, transmitting, storing, or using any software, script, program, product, or service designed to violate this AUP. Harvesting. The collection of email addresses, credit card information, or other personal information for fraudulent use or sale is prohibited. Phishing. Hosting web pages with forwards to, containing scripts or executables for, or any other component of an operation designed to fraudulently collect authentication, credit card, names, addresses, or any other personal data (“phishing”) is not permitted.

Block Removal. If Customer actions have caused SlackGamers servers or SlackGamers IP address ranges to be placed on black hole lists and other filtering software systems used by companies on the internet, Customer will be assessed a $100 charge to Customer account and $100 per hour for administrative charges incurred to remove and protect servers and IP ranges.

Fraud Policy - By agreeing to this AUP, Customer affirms that the contact and payment information provided to SlackGamers identifies Customer and that Customer is authorized to use the payment method. Commitment of fraud, obtaining services, or attempting to obtain services by any means or device with intent to avoid payment is prohibited.

IRC Policy - SlackGamers under no circumstances allows the operation of IRC servers within the network. We do not allow incoming or outgoing connections or services which connect to, provide support for, or operate within IRC.

Limited Liability - SlackGamers shall not be liable under an circumstances for any special, consequential, incidental or exemplary damages arising out of or in any way connected with this agreement or the product, including but not limited to the damages for lost profits, loss of use, lost data, phone bills, loss of privacy, damages to third party even if provider has been advised of the possibility of such damages. It is the users responsibility to ensure the secureness of the game server data, FTP access has been provided and the secureness of and the backup of all game server files is the responsibility of the account holder. The foregoing limitation of liability shall apply whether any claims based upon principles of contract, warranty, negligence or other tory, breach of any statutory duty, principles of indemnity or contribution, the failure of any service, or failure of any limited or exclusive remedy to achieve its essential purpose or otherwise. Further, Provider will not censor any content on the internet. It will be the client's responsibility for the usage of his account and any consequences of this usage.

Billing and Cancellation - All recurring bill cycles are scheduled to occur using the day of the month your game server is first setup,are in advance. All cancellation requests must be made prior to the next billing date in order to avoid being billed for an additional month. Cancellations made on or after the renewal date will be subject to that current periods billing and the server will terminate the date prior to the following billing date.

Service Upgrades / Transfer - Hosting service prices shift and fluctuate with the price of hardware, bandwidth, and due to specials and promotions SlackGamers may run. If a customer orders a new server with the intention of replacing an older server and things such as IP re-assignment, hard disk relocation, licensing, or other network related tasks are required, if the IP change is at the request of the customer a one-time administrative fee of $15 may be assessed per server replaced (at the discretion of SlackGamers). Service upgrades will be prorated if they do not occur on the billing date. SlackGamers will grandfather your rate should your server configuration remain the same and the request is to move location to another data center in our system; however changes of configuration may result in the current server rates being reassessed (at the discretion of SlackGamers).

Suspension and Termination - SlackGamers will use reasonable care in notifying the Customer and in resolving the problem in a method resulting in the least amount of service interference as reasonably possible should your account become overdue and may offer a grace period at its discretion. SlackGamers reserves the sole right to suspend service to any Customer located in our datacenter for violation of the AUP without notice. SlackGamers reserves the right to terminate service without notice for any violations of the AUP. An additional $15 fee will be assessed and all outstanding amounts must be paid in full prior to the reinstatement of any and all game servers that were taken offline due to non-payment of service or AUP related issues.

Violations of the AUP will result in the following: A warning notification via email.

Failure to resolve the AUP violation within 24 hours will result in the following: Temporary shutdown of the server up to suspension and/or cancellation.